Returns, Exchanges & Refunds Policy

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, contact us at support@xaverlina.com. Returns need to be sent to: 85 Ancien Chemin d'Evenos, 83330 Evenos, France.

If your return is accepted, we'll send instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted. Shipping costs are deducted from the refund amount.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Certain items cannot be returned, including custom or personalised products and personal care goods. Please get in touch with questions about a specific item. We cannot accept returns on sale items or gift cards.

The fastest way to ensure you get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.

If merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days without justification. The item must be unworn or unused, with tags and in its original packaging, with receipt or proof of purchase.

We will notify you once we've received and inspected your return. If approved, the original payment method will be refunded within 10 business days, minus shipping costs. If more than 15 business days have passed since approval, contact support@xaverlina.com.