Shipping Policy

In-stock orders are normally prepared and dispatched within 3–5 business days after payment is confirmed. Business days exclude weekends and public holidays. Made-to-order or personalised products may require a different preparation time when stated on the product page.

Estimated delivery is 10–15 business days after dispatch. This is an estimate rather than a guaranteed arrival date. Peak periods, severe weather, customs checks, carrier disruption or an incomplete delivery address may cause delays.

A shipping confirmation is sent to the email address used at checkout when the order leaves our studio. Tracking details are included when the selected delivery service provides them.

Please check the delivery address before placing your order. Contact support@xaverlina.com promptly if a correction is needed. We cannot guarantee that an address can be changed after dispatch.

Any delivery charge and applicable tax collected by us are shown at checkout. International orders may be subject to import duties, taxes or handling fees imposed by the destination country; unless checkout states otherwise, these charges are the customer’s responsibility.

If tracking has not updated or the parcel has not arrived after the estimated delivery window, contact support@xaverlina.com with your order number. If a parcel arrives damaged, keep the packaging and send clear photographs so we can investigate with the carrier.

Questions about delivery may be sent to support@xaverlina.com.

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85 Ancien Chemin d'Evenos, 83330 Evenos, France